Frequently asked questions

Shipping

Where do you ship to?


Australia Wide - other locations, you'll need to get in contact with us and we'll sort something out. We ship our products everywhere and anywhere. If a delivery vehicle can get to you, we can ship to you. Some places are a little more expensive than others though. The more remote, unfortunaletly, the more it costs to deliver.




How long does shipping take?


This is all about location. Capital cities, delivery is usually pretty quick, around a few days from date of dispatch. Country/remote areas, takes a little longer. With Online Tracking, you can track your pallet all the way from our Factory right to your door step.





Payments

What forms of payments do you accept?


We accept Paypal, Credit & Debit cards, bank deposits. We even accept the good old fashion "Cheques in the mail".




What are your warranty terms & conditions?


As we are an Australian registerd company, we are obliged to comply with all Austalian ACCC & NSW Department of fair Trading Laws & regulations. Our products are covered by a 1 year structural warranty.





Returns

What is your returns policy?


As we are manufacturers and all orders are made to order, we offer a case-by case returns policy.




Do you refund?


As we are manufacturers and all orders are made to order, we offer a case-by-case refunds policy.





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