Frequently asked questions
Where do you ship to?
How long does shipping take?
This is all about location. Capital cities, delivery is usually pretty quick, around a few days from date of dispatch. Country/remote areas, takes a little longer. With Online Tracking, you can track your pallet all the way from our Factory right to your door step.
What forms of payments do you accept?
We accept Paypal, Credit & Debit cards, bank deposits. We even accept the good old fashion "Cheques in the mail".
What are your warranty terms & conditions?
As we are an Australian registerd company, we are obliged to comply with all Austalian ACCC & NSW Department of fair Trading Laws & regulations. Our products are covered by a 1 year structural warranty.
What is your returns policy?
As we are manufacturers and all orders are made to order, we offer a case-by case returns policy.
Do you refund?
As we are manufacturers and all orders are made to order, we offer a case-by-case refunds policy.